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TERMS & CONDITIONS

Welcome to Ox Business Solutions (referred to as "we," "us," or "our"). By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully before engaging our services.

 

General Terms

  1. Partnering With Us

    • We are committed to client satisfaction and will make every effort to address concerns with delivered work.

  2. Refund Policy

    • Deposits are non-refundable. However, if dissatisfaction occurs and an agreement cannot be reached, we will provide completed work to help the client engage another agency.

  3. Deposits

    • A 50% non-refundable deposit is required to commence work. Cancellations or terminations will result in forfeiture of the deposit.

  4. Ongoing Support and Maintenance

    • An ongoing support and maintenance fee is provided to ensure websites remain fully functional and up-to-date.

    • This service operates on a no lock-in contract basis, allowing you the flexibility to cancel at any time.

    • If the support and maintenance fee is paid in full in advance, any remaining amount will be refunded on a proportional basis, calculated based on the number of unused months at the time of cancellation.

  5. Pricing Transparency

    • All pricing is transparent, with no hidden fees.

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Client Responsibilities

  1. Content Submission

    • The client is responsible for providing all necessary content, images, and branding elements required for the project.

  2. Timely Communication

    • The client must provide feedback and approvals promptly to avoid project delays.

  3. Third-Party Tools

    • Any third-party services or integrations requested by the client may incur additional costs.

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Intellectual Property

  1. Ownership of Deliverables

    • Upon final payment, all website content and graphic designs created specifically for the client will become their property.

  2. Client Content

    • The client warrants that any content provided does not infringe on third-party copyrights, trademarks, or intellectual property rights.

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Limitation of Liability

We are not liable for any damages, losses, or interruptions resulting from the use of our services, including but not limited to:

  • Third-party software failures.

  • Unauthorised access to client data.

  • Client misuse of the website.

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